Frequently asked questions
About Luxclusif Trade-In Program
What is Luxclusif Trade-In Program?
Which countries is this programme available in?
Who can I contact if I have any issues or additional questions?
Getting and accepting an quote
What categories do you accept?
What brands are eligible?
Can more than one item be sold?
I’ve submitted the item(s), when will I receive the quote? Why have I not received it yet?
How is the price quoted for the item(s) determined?
Will any fees be subtracted from the price that is quoted?
Not happy with the quote?
Can the initially quoted price change after the item is received?
How long is the quote valid for?
How to accept the quote that has been given?
Why have additional photos been requested?
How to send additional photos.
How will you assess the condition of my item(s)?
Sending us your item
How do I send my item? Are there any shipping costs?
How should I package the item for collection?
Where can I find my shipping label and shipping instructions?
How do I reschedule my collection?
Is there a way to track the shipment status of the item?
Where is the item? How will I know when you have received it?
What happens if my item is lost?
What if I want my item to be returned?
Item verification process
What happens when you receive my item? How long does the process take?
What happens to my item(s) if it doesn’t pass your verification process?
Why would my item(s) not pass the verification process?
How do you authenticate item(s)?
Getting paid
How will the payment be done?
How long will the payment take to be issued?
Will any fees be subtracted from my payment?
Why hasn’t the payment been done yet?